How we're performing | South West Water

Where we are, as of April 2024

We've had a lot of challenges thrown our way between April 2023 and April 2024. Drought, environmental performance, and some of the busiest tourist seasons in Devon and Cornwall, are just a few things that have put our networks and processes under pressure.

We have a long way to go still, but we've seen some great improvements in key areas, including storm overflows, data transparency and customer engagement.

We report on our progress yearly, in line with Our Vision for 2050. Here's how we're doing:

84.2%

customers on metered bills

98%

of customers find their bills affordable

33,673

customers on a support tariff